Google Ads Account Managers Should Not Contact Customers Directly

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There are a growing number of reports throughout the web of Google Ads accounts supervisors threatening to contact clients straight, in spite of not being enabled to.

According to the reports, agencies who don’t respond to e-mails from Google Advertisements account managers are being met risks from Google associates to get in touch with customers directly.

Sometimes, the Google Advertisements account managers call customers and inform them to drop their companies.

There are two things to make clear here:

  1. Agencies are not required to speak to Google associates
  2. At no point needs to a Google Ads account manager call a company’s client

A Google Ads rep telling customers to fire their firm crosses the line.

Nevertheless, these reports are becoming more frequent.

Matt Janaway, CEO of Marketing Labs, shared his experience on LinkedIn today:

Screenshot from: linkedin.com/posts/mattjanaway, November 2022. Janaway’s post captured the attention of Google Ads Intermediary Ginny Marvin, who says the issue will be attended to”instantly.” Marvin adds,”This is not in line with how we anticipate our team to

support our marketers and firm partners.” Screenshot from: linkedin.com/posts/mattjanaway, November 2022. Janaway isn’t alone in his experience. Throughout October, reports circulated on Reddit of Google representatives participating in similar practices. One Reddit user posted a screenshot of an e-mail gotten by a Google Ads Account

Strategist, which reads: “I am writing to you one last time as a courtesy, because my sincere objective is to supply you

worth and advanced strategies with google ads and work with you closely, to help you conserve time and make your customers more successful with google ads, thus I am contacting you for the last time to inform you that if I do not reach you, I will presume that you are not getting my e-mails and will call the clients that I have actually been appointed straight.”Another Reddit user has nearly the very same story, stating they

‘ve been “pestered”with day-to-day emails from a Google Advertisements rep to get on a call and implement project modifications. Again, companies aren’t obliged to talk to Google reps or execute changes customers aren’t requesting. Need to you get an e-mail like the one above, the best thing to do is submit a grievance through

Google’s main type. Beware of these aggressive sales strategies. As long as you’re not breaking any policies, Google has no say over

how you run your clients’projects. Featured Image: FGC/Best SMM Panel